9700 SW Harvest Ct. #100
Beaverton, OR, 97005
To assist eligible purchasers in complying with their purchasing laws, all purchase orders must reference the DigitalEdge Contract Number. Please refer to the product page for the correct contract number.
How to order products from CTL
1 )Purchasers will request a quote for products from the regional representative or key contact. * See below.
2) Awarded vendors will provide a quote to purchaser.
3) Locate the contract number on the DigitalEdge website for the product you wish to purchase. This contract number must appear in the statement below on the submitted order to the awarded vendor. Purchaser shall submit a purchase order or procurement card number to the awarded vendor.
All purchase documents must contain this language: Contract number for audit verification: DigitalEdge #ESD112-DE-16A
4) The awarded vendor shall fill the order and ship the products directly to the purchaser at the “ship to” address.
CTL Shipping and Delivery:
Orders for this contract are FOB Destination. CTL uses UPS, Common Carrier Truck Lines and our own delivery trucks to deliver orders. Some orders qualify for free shipping in which case CTL determines the best shipping method. Customers in the Metro Portland area, can choose to pick up orders by informing us that they wish to use our 'Will-Call Pick-Up'. CTL has a will-call located at our Beaverton, OR facility. It is open M-F 8AM – 5PM. The address is: CTL 9700 SW Harvest Ct Building #100 Beaverton, OR 97005 The total time between placing your order and receiving you order is based on the amount of time it takes to process your order produce or customize your order, and the transit time from the carrier. This can range from 24 hours to 10 days for in-stock items. If the item(s) on your order are in-stock, we will ship them as soon as possible from our main Beaverton, Oregon warehouse or from one of our secondary Distribution Warehouses. If the item(s) on your order are out of stock, we will notify you of an ETA and they will be shipped when we have received and processed the backordered inventory in our warehouse. Some of our products are built to order and produced according to our production schedule. We make every effort to build these systems within 5 working days after we receive your order. We are sorry but we cannot ship any orders to P.O. Boxes at this time.
CTL Return and Replacement Policy:
Items purchased directly from CTL can be returned for refund, exchange or credit as follows: Items must be returned with the original packaging and all accessories and documentation in new condition. If an item is returned with missing, worn or damaged accessories, manual, or packaging, a refund, exchange or credit may be denied or restocking fee could be applied. Subject to items above: •Items returned for refund, exchange, or credit within 10 days of purchasing will not incur a restocking fee. Shipping & Handling charges will not be refunded. •A 15% restocking fee applies to items returned within 11-30 days. •A 30% restocking fee applies to items returned within 31-60 days. •After 60 days from purchase, and at any time for an item that CTL determines is in-warranty and defective, CTL will repair or exchange the item subject to the RMA & Warranty policy listed below. •Due to licensing restrictions, we cannot accept returns on opened software. •Special order items are not eligible for return. To contact our Returns department, visit our Support Center at http://ctl.helpserve.com and select 'Submit a Ticket', then select 'Returns / RMA'. Customers will be issued an RMA number and instructions for returns when approved by our Returns department. Note that we cannot accept items sent to CTL without a valid RMA number and that RMA numbers are only valid for 10 days after we issue them. Also, please note that customers are responsible for paying shipping on returns back to CTL. For an item that CTL determines is in-warranty and defective, CTL will repair or exchange the item subject to the warranty policy listed on www.ctl.net/support. If you feel that you have a defective item, please visit our online Support Center at http://ctl.helpserve.com for information on how to troubleshoot the problem. If you are unable to resolve the problem from the Support Center, you can submit a support ticket. If CTL technicians determine that the item is in-warranty and defective they will issue a Return Merchandise Authorization (RMA) number to return the item for repair or exchange. Note that we cannot accept items sent to CTL without a valid RMA number and that RMA numbers are only valid for 10 days after we issue them. For in-warranty Repairs and RMA exchanges, the customer is responsible for paying for shipping to CTL and CTL pays for return shipping to the customer. Items must be returned with original packaging and all accessories and documentation. If the item is returned with missing, worn or damaged accessories, manual or packaging, an exchange may be denied or restocking fee could be applied. Customer is responsible for backing up any data prior to sending to CTL for repair. CTL is not responsible for any data loss that may occur during in the repair process and reserves the right to re-install operating systems and/or any software originally shipped with the machine if CTL deems this necessary.
CTL Tracking information:
CTL automatically emails tracking information to customers that have provided us with an email address when their order ships.
Contact the CTL representative for your state or region to request a quote or for more information on additional related products and accessories that may be available.
OR/WA Jasmine Overton / email@example.com / 800-642-3087 x 206 / Fax: 503-526-9135
AK/HI/NM/NV Friedrich Gloekler / firstname.lastname@example.org / 800-642-3087 x 213 / Fax: 503-526-9135
UT/WY/MT/CO Tim Anderson / email@example.com / 800-642-3087 x 223 / Fax: 503-526-9135
ID/CA Gary Welk / firstname.lastname@example.org / 800-642-3087 x 220 / Fax: 503-526-9135
NV/MT Mindy Thielges /email@example.com / 800-642-3087 x 208 / Fax: 503-526-9135
OR/WA/ID/CA Jennifer Clark / firstname.lastname@example.org / 800-642-3087 x 208 / Fax: 503-526-9135