205 SE Spokane
Portland, OR, 97206
To assist eligible purchasers in complying with their purchasing laws, all purchase orders must reference the DigitalEdge Contract Number.
Please refer to the product page for the correct contract number.
How to order products from iDesign Solutions:
1) Purchasers will request a quote for products from the regional representative or key contact. * See below.
2) Awarded vendors will provide a quote to purchaser.
3) Locate the contract number on the DigitalEdge website for the product you wish to purchase. This contract number must appear in the statement below on the submitted order to the awarded vendor. Purchaser shall submit a purchase order or procurement card number to the awarded vendor. All purchase documents must contain this language:
Contract number for audit verification:
4) The awarded vendor shall fill the order and ship the products directly to the purchaser at the “ship to” address.
iDesign Solutions Shipping and Delivery:
Shipping and Delivery charges are included in the pricing. Shipping method is ground via Fed Ex or UPS. Customers can expect delivery in 5 to 10 business days, as long as, the items are in stock at the time the order is placed
iDesign Solutions Return and Replacement Policy:
You may return most new, unopened items sold and fulfilled by idesignsol.com within 30 days of delivery for a full refund less 20% restocking fee. If the return is a result of our error, you’ll receive a full refund and we'll also pay the return shipping costs. Items should be returned in their original product packaging.
Receiving a Refund
Your refund will be issued once we've received and processed the returned item. You can expect to receive your refund within 4 weeks of receiving the return (though in many cases you'll receive the refund sooner).
This time period includes:
5 to 10 business days for us to receive your return from the shipper
3 to 5 business days for us to process your return
The time it takes your bank to process our refund request (see below for specific guidelines)
How Refunds are Issued
|If you paid by:||Your refund will go to:||..after your return is processed|
|Credit card || Credit card || 3-5 business days|
|Bank account ||Bank account || Up to 10 business days|
|idesign gift card||Gift card balance || 1-2 business days|
idesignsol.com does not accept returns of the following items:
If you would like to exchange an item for a different one, please return the original item to iDESIGN Solutions Inc. (you will be refunded your original purchase price once we receive the item) and place another order for the item you wish to purchase. You do not have to wait for us to receive the original item before placing the new order.
Please note that it takes us 3 to 5 business days to process returns once they arrive at iDESIGN.
Large Items Shipped By Specialty Carriers
We are happy to accept returns for large items that are shipped via our specialty shippers. These items do require a special type of return and cannot be returned with a pre-paid return mailing label like standard shipments. If you need to return an item shipped via a specialty shipper, please email to request a return. We will follow up with instructions for returning the item. Note: Any return that is not the result of our error will be subject to a return shipping fee which will be deducted from the refund.
iDesign Solutions Tracking information:
iDESIGN provides tracking information via e-mail when your order ships. You can also contact us at 877-730-4770 or e-mail us at email@example.com and we can look up your tracking information.
*Contact the iDesign Solutions representative for your state or region to request a quote or for more information on additional related products and accessories that may be available.
All Awarded States:
Mindy Thielges / email: firstname.lastname@example.org / 503.713.5811 ext 224 office / 855.713.5811 fax / All awarded states