P.O. Box 1407, 111 E. 1st Street
Phoenix, OR, 97535
To assist eligible purchasers in complying with their purchasing laws, all purchase orders must reference the DigitalEdge Contract Number. Please refer to the product page for the correct contract number.
How to order products from Interactive Media Publishing - Exploring Robotics
Contract number for audit verification:
4. The awarded vendor shall fill the order and ship the products directly to the purchaser at the “ship to” address.
Interactive Media Publishing Shipping and Delivery:
All products will ship FOB destination. Shipping hours are Monday through Thursday, 9 a.m. – 4 p.m. excluding all major holidays, unless special arrangements have been made. All orders received prior to 2 p.m. Pacific Time will ship out the same day. We ship using UPS and USPS carriers, unless specified otherwise. All special delivery or express shipping charges will be the sole responsibility of the purchaser.
Interactive Media Publishing Return and Replacement Policy:
No returns can be accepted without prior authorization. All products sold have a manufacturer warranty. All damaged or non-working items will be replaced by the manufacturer. We will contact the manufacturer or supplier on your behalf to request an RMA from them. Should they grant the RMA, any terms or conditions required by them will apply.
A Return Merchandise Authorization number (RMA#) must be obtained prior to returning any product. To request an RMA number, contact us via email at firstname.lastname@example.org . All returned non-damaged merchandise is subject to a fifteen percent (15%) restocking fee except for merchandise that was shipped in error. No returns or exchanges are allowed for any special order items. Unopened curriculum may be returned within 30 days from the date of invoice. Curriculum that has been opened is non-returnable. Hardware may be returned within 30 days from the date of invoice. All hardware must be in original packaging with all packing materials and in saleable condition. All software, drivers or disks, and all original components, manuals, registration materials, warranty cards and packaging must be present and in saleable condition. Hardware returns may also be contingent upon the current model of the product being returned.
This policy shall be in effect for all states under the DigitalEdge contract.
Interactive Media Publishing Tracking Information:
Interactive Media Publishing provides tracking information to the Primary Purchasing contact via email when your order ships. We can also look up your tracking information by contacting us at 541.535.5552.
*Contact the Interactive Media Publishing representative for your state or region to request a quote or for more information on additional related products and accessories that may be available.
Joe Lively / Email: email@example.com / 541.719.8385 Office / 888.900.1598 Fax