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Clear Touch Interactive

201B West Butler Road, Suite 1103
Mauldin, SC, 29662

Voice: 888-473-3261
Fax: 775-473-9108
bgarren@getcleartouch.com


Ordering Instructions for Clear Touch Interactive ESD112-DE-16A

Vendor Website for Contract ESD112-DE-16A

To assist eligible purchasers in complying with their purchasing laws, all purchase orders must reference the DigitalEdge Contract Number. Please refer to the product page for the correct contract number.


How to order products from Clear Touch Interactive

How to order products from Clear Touch Interactive, Inc. 

1) Purchasers will request a quote for products from the regional representative or key contact. * See below.
 2) Awarded vendors will provide a quote to purchaser.
3) Locate the contract number on the DigitalEdge website for the product you wish to purchase. This contract number must appear in the statement below on the submitted order to the awarded vendor. Purchaser shall submit a purchase order or procurement card number to the awarded vendor. 

All purchase documents must contain this language:
Contract number for audit verification:
DigitalEdge #ESD112-DE-16A 

4) The awarded vendor shall fill the order and ship the products directly to the purchaser at the “ship to” address.

 Clear Touch Interactive, Inc. Shipping and Delivery: 
Shipping & Delivery will be provided at no additional cost to single location meeting the following requirements: •Minimum Purchase Quantities Identified •Shipping & Receiving Dock Accessibility •Palette / Crate Management Capabilities •Climate Controlled Environment •Shipping shall be FOB: Destination. Shipping & Delivery requiring multiple delivery locations and / or not meeting the above requirements can be achieved at additional costs to the district and to be determined upon final product selection and requirements. The following exceptions shall apply: •The cost of shipping and handling on any order of less than five flat panel televisions shall not be included in the bid price. At the time of a purchase, the Awarded Bidder may add shipping and handling for the order of less than five flat panel televisions and may add it as a separate line item. Shipping shall be FOB: Destination. •Orders on any product or products regardless of size or quantities from Alaska or Hawaii may incur additional shipping and handling charges. 

Clear Touch Interactive, Inc. Return and Replacement Policy: 
Warranty Service Types: Clear Touch Interactive provides three types of service (see descriptions below) dependent on which of the two warranty types apply to the product. For all levels of warranty service the customer is responsible for contacting Clear Touch Interactive at the time of failure or fault. Clear Touch Interactive Customer Support will then complete a diagnostics process with the customer’s co-operation. A. Return for Repair: 1. Once a product has been diagnosed as defective, Clear Touch Interactive may advise the customer to arrange for the defective product to be de-installed, and appropriately packaged for transit at customer’s own expense. The customer must ship the defective product back at their own expense to Clear Touch Interactive for repair or replacement. Clear Touch Interactive will advise the customer to where the defective product needs to be returned. 2. Delivery and Tracking of the defective product to Clear Touch Interactive is the customer’s responsibility and it is suggested that a suitable shipper with tracking services be utilized. 3. Following receipt, inspection and approval by Clear Touch Interactive, the product will either be repaired or replaced at the discretion of Clear Touch Interactive and such product will be sent to the customer at Clear Touch Interactive’s expense. De-installation and re-installation of the repaired or replaced part or product will be at the customer’s own expense. 4. Products provided under warranty as a first time replacement will receive the benefit of the balance of the warranty term available for the product which they have replaced, commencing from the date of shipment of the replacement product from Clear Touch Interactive, except in the case of replacement LED Panels which will have a warranty period of 90 days from the date of shipment. B. Advanced Replacement Cover: 1. Once a product has been diagnosed as defective Clear Touch Interactive may ship, at Clear Touch Interactive’s discretion and expense, a replacement product to the customer in advance of the customer sending the defective product back. Clear Touch Interactive will notify the customer how to process the return of the defective product using the pre-paid label included with the replacement product. The customer must arrange for the de-installation of the defective product, package and ship to Clear Touch Interactive within 30 days of receipt of the replacement part or product. De-installation and re-installation of the replaced or repaired part or product will be at the customer’s own expense. 2. If the defective product is not received by Clear Touch Interactive within 30 days of the replacement product being recorded by Clear Touch Interactive as being delivered to the customer, Clear Touch Interactive reserves the right to invoice the customer for the price of the product, shipping charges, and any other incidentals incurred in the provision of the part which the customer agrees to pay. The cost of the part or product will be determined by Clear Touch Interactive and will be based on the market retail price rate for the same or similar product. 3. Products provided under warranty as a first time replacement will receive the benefit of the balance of the warranty term available for the product which they have replaced commencing from the date of shipment of the replacement product from Clear Touch Interactive, except in the case of replacement lamps which will have a warranty period of 90 days from the date of shipment. 4. If a replacement product sent in advance is utilized as part of any other product, defective or otherwise, other than the defective product for which it was originally intended, such replacement product will have no further warranty and any balance left on the warranty term available from the original product sold will not apply. C. On-Site Support: 1. Once a product has been diagnosed as defective, Clear Touch Interactive will arrange for a Clear Touch Interactive Service Provider (SP) to visit the customer on-site. Clear Touch Interactive may also ship a replacement product to the customer for the SP to utilize at their visit. Once the replacement product arrives at the customer site, customer is liable for the product’s care and condition. 2. The SP is responsible for de-installing the defective product and re-installing any replacements and for ensuring the product is in full working order before leaving the site. 3. The SP is also responsible for packaging any faulty products from the customer location for return to Clear Touch Interactive. 4. If on arrival at a customer location the SP is requested to repair a product(s) which do not have the same product details (e.g. serial number and product type), as reported at the time of the diagnosis, the SP will not be required to complete the repair and Clear Touch Interactive reserves the right to invoice the customer for the call-out charge, and / or parts supplied under the original call / claim as well as any other incidentals incurred in the provision of the part which the customer agrees to pay. 5. Products provided under warranty as a first time replacement will receive the benefit of the balance of the warranty term available for the product which they have replaced commencing from the date of shipment of the replacement product from Clear Touch Interactive, except in the case of replacement LED panel which will have a warranty period of 90 days from the date of shipment.

 Clear Touch Interactive, Inc. Tracking information: 
Tracking Information will be provided by the reseller that processed your purchase order. In the event that you cannot contact your reseller, you may contact us at (888) 473-3261 or by email at orders@getcleartouch.com.

 *Contact the Clear Touch Interactive, Inc. representative for your state or region to request a quote or for more information on additional related products and accessories that may be available.
AK / CA / UT Wards Media Tech / Brad Ward / bward@fws.net / Phone: 888-852-8122
AK / HI / UT / NM / ID / MT / WY Touchboards / Jonathan Dolan / sales@touchboards.com / Phone: 866-942-6273
CA XIT / Angel Acosta / aacost@xitsolutions.com / Phone 877-365-8721 Advanced Classroom Technologies / Eric Pagano / ericp@act-ol.com / Phone: 800-355-2905
CO CCS Presentation Systems / Scot Bestick / sbestick@ccsprojects.com / Phone:303-694-3323
HI / NM / UT Troxell / Clint Knudsen / clint.knudsen@trox.com / Phone: 435-241-7566
NV XIT / Paul Haber / phaber@xitsolutions.com / Phone:702-672-0634
AK / CA / UT / OR / WA Wards Media Tech / Steve Ward / sward@fws.net / Phone: 888-852-8122
WA Advanced Classroom Technologies / Christina Sim / christinas@act-ol.com / Phone: 800-355-2905

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