4675 E Cotton Center Blvd, Suite 155
Phoenix, AZ, 85040
Ordering Instructions for Troxell Communications
Vendor Website for Contract ESD112-DE-15A
To assist eligible purchasers in complying with their purchasing laws, all purchase orders must reference the DigitalEdge Contract Number.
Please refer to the product page for the correct contract number.
How to order products from Troxell Communications
How to order products from Troxell Communications, Inc.
1) Purchasers will request a quote for products from the regional representative or key contact. * see below
2) Awarded vendor will provide a quote to purchaser.
3) Locate the contract number on the DigitalEdge website for the product you wish to purchase. This contract number must appear in the statement below on the submitted order to the awarded vendor. Purchaser submits a purchase order or procurement card number to the awarded vendor. All purchase documents must contain this language:
Contract number for audit verification:
4) The awarded vendor shall fill the order and ship the products directly to the purchaser at the “ship to” address.Troxell Communications Shipping and Delivery:
Please note that all products will be shipped FOB Destination with the following exceptions:
Aver Carts Prices include FOB Dock Freight
Balt Carts Prices Do Not include any Freight Costs, they will be shipped Freight Pre-Paid and AdditionalTroxell Communications Return and Replacement Policy:
SERVICE, WARRANTY & REPAIRS
Troxell Communications, Inc. has available for customers an 800 number to facilitate service and repair issues (800-352-7912 Ext. 220). This service is for both “IN” and “OUT” of the warranty period specified by the individual manufacturer. Our customer Service department is staffed from 7:00 a.m. to 5:00 p.m. (Arizona Time) and the professionals in our Customer Service Department are well trained in facilitating repair, transportation, and warranty/service issues. This service is provided at NO CHARGE.
In addition to our Customer Service Department Troxell Communications, has a local sales office near you: By calling 800-578-8858 your call will be directed automatically to your local sales office.
Your account executive has the authority to remedy-to whatever extent is necessary-any unusual situation that may be encountered in the normal course of business. Contact your Account Executive at 800-578-8858/800-589-5939 FAX.
For Warranty Service-the end user, or individual, or department person responsible for such within the individual districts guidelines is asked to call our customer service number at 1-800-352-7912 ext. 220. We ask that the original Purchase Order number or Invoice number be provided at this time. Troxell Communications will make arrangement for either on-site service or pick up and transport within the warranty guidelines of the individual product in question.
Warranty Repairs-Various manufacturers have different levels of initial failure policies and Troxell Communications will honor and implement those policies on behalf of you the customer, however, if a manufacturer does not have an initial failure policy, the following will be in effect through Troxell Communications.
If a product fails within 15 days of date of invoice, Troxell Communications will make arrangements for the product to be picked up on a call tag by the appropriate shipper to bring back to our facilities for repair. Once repaired Troxell Communications will return the product to the customer. If not repairable, a replacement will be issued.
If a product fails outside the manufacturer’s warranty, Troxell Communications will provide the customer with the closest warranty repair center. For warranty repair of televisions, most manufacturer’s warranty centers provide on-site service.
Non Warranty Repairs-If a product fails outside the manufacturer’s warranty, Troxell Communications, will provide information for the closest manufacturer’s warranty center. If preferred, the customer may send the product to Troxell Communications service center in Phoenix, AZ.
Return Policy-If product is shipped incorrectly or recommended inappropriately by Troxell Communications, we will have the product picked up by UPS or Freight. If the customer has ordered product incorrectly, the customer is responsible to have the product returned to Troxell Communications or to the vendor’s location. Some products may be subject to a restocking charge.Troxell Communications Tracking information:
Go to www.trox.com
Click on the link for “Order Status”
Input your: Account Number and P.O. Number
Click on “Get Status”
If order status is not available on-line, Click on the “Email Customer Service Link” and provide the requested information.
Contact Customer Service at 800-352-7912 Option 1
Please provide your Account Number and P.O. NumberContact the Troxell Communications representative for your state or region to request a quote or for more information on additional related products and accessories that may be available
Jim Wagner/Californiafirstname.lastname@example.org/909-790-0296/ 909-790-0310
Dennis Casey/California/ email@example.com /805-308-6351/888-897-6510
Scott Koziol/Californiafirstname.lastname@example.org/818-614-3192/ 818-614-3193
Dan Mispagel/ Colorado/Wyomingemail@example.com/307-637-0348/800-578-8858/307-637-0358
Lisa Jones/Hawaiifirstname.lastname@example.org/ 808-982-4911/ 808-982-4912
Desiree Flanagan/New Mexicoemail@example.com/505-266-0608/505-266-5492